Privacy & Policy
Your privacy is important to us, and we are committed to protecting your personal information. We will be transparent and open about why we collect your personal information and how we use it. Where you have choices or rights, we will explain these aspects. This Privacy Policy explains how 1x2play uses your personal information when you use any of our websites.
Personally Identifiable Information
You provide us with this information during the account creation process, placing bets, and using the site's services. This information is necessary to grant you access to specific parts of our website and related services. These data are collected when:
- You register an account on 1x2play
- You voluntarily provide it while using the website
- You personally disclose information in the public areas of the website
- You provide it by contacting our customer support team.
The information includes:
- Username
- First and last name
- Date of birth
- Email address
- Home address
- Phone number
- Billing address
- Identification documents
- Proof of residence
- Transaction history
- Website usage preferences
- Any other information provided while using our platforms
- Credit/debit card details or other payment information
Such information is also required for billing purposes and the protection of minors. You can modify and update this information by contacting Customer Support. These data are for internal use only and are never shared with third parties, except as mentioned below.
Non-Personally Identifiable Information and Traffic Analysis
1x2play is committed to making our website as user-friendly as possible and easy to find on the Internet. 1x2play collects data on how you use the website, which does not personally identify you. When you interact with the Services, our servers maintain a unique activity log for you, collecting certain administrative and traffic information, including: originating IP address, access time, access date, web pages visited, language used, software error reports, and the type of browser used. This information is essential for providing and maintaining the quality of our services.
Cookies
1x2play uses cookies to ensure that our website functions efficiently and to enhance your visits to our platforms. More information can be found in our Cookie Policy.
How and Why We Use Your Personal Information
We use your personal information in various ways that fall into the following categories:
- To provide the requested products or services;
- To comply with our legal or regulatory obligations;
- To monitor the performance of our website;
- To provide marketing information.
Your rights regarding your personal data differ depending on the category and legal basis to which they belong. This section provides more information on each category, the rights you have, and how to exercise them. These rights are in bold after each category.
Providing Our Products and Services
We use your personal information to allow you to use our websites, set up your account, participate in online gaming, and provide customer support. To provide our products and services, we share your information with external organizations that work on our behalf. More information can be found in the Information Sharing section.
This category covers the essential activities required to provide the services you use or subscribe to. If you do not want your information to be used in this way, your option is not to use our services and close your account.
Legal and Regulatory Requirements
1x2play will use your ID and/or proof of address to verify your details to protect our users from fraudulent behavior and promote responsible gaming.
We may conduct a security check at any time to validate the registration data you provided and verify your use of the Services and financial transactions for possible violations of our Terms and Conditions and applicable law. Security reviews may include, but are not limited to, requesting a credit report and/or verifying the information provided against third-party databases.
We must perform these activities to provide our products and services legally, responsibly, and in compliance with regulatory requirements. We cannot provide our services without carrying out these activities. If you do not want your information to be used in this way, your option is not to use our services and close your account.
Monitoring Our Site’s Performance
As explained above, we use cookies and traffic analysis to improve the performance of our website and the services available. We have a legitimate interest in carrying out these activities and ensure we minimize any impact on your privacy.
You have the "right to object" to activities undertaken in our legitimate interest if you believe that your right to privacy outweighs our legitimate business interests. However, since the activities involved are central to our business, if you wish to object beyond managing your cookies, this may mean that you will need to close your account.
Marketing
If you have given us your consent, we will send you offers and promotions via email, SMS, or online. We do not share your information with third parties for their marketing purposes.
You have the right to withdraw consent or update your marketing preferences at any time.
Your Rights
Your Right to Rectification
If you believe that the personal information we hold about you is incorrect, you have the right to rectification. For any information that cannot be updated through My Account, contact 1x2play.
Your Right to Request a Copy of Your Personal Information
If you would like a copy of the personal information we hold about you, you must request it via live chat or email, and we will provide you with a form to complete...
Version 1.0 of 22/05/2018